PRIVACY POLICY
virtualflats.com values your privacy and manages your data with careful attention. This privacy notice outlines the reasons for collecting your information.
Online Purchases
When you shop through our online store, we operate under a contractual obligation. Your data is necessary to update you on your order, process payments, deliver purchased items, handle returns, manage warranties, and address your questions or complaints. We retain your information for 7 years. If you make purchases using a virtualflats.com membership, your data will be stored for at least 7 years and then throughout the entire term of your membership.
Communication
You may sign up for our newsletter, which requires your name and email address. At the bottom of each newsletter, you’ll find options to update your details or unsubscribe from the virtualflats.com newsletter. We keep your data until you choose to unsubscribe.
Camera Surveillance
All our physical stores have camera systems installed, a measure critical for your safety, the security of our staff, and the protection of our products. Camera footage is not stored for more than 3 months. virtualflats.com only uses these images if there’s a suspicion of a security incident, fraud, or theft. We also provide these photos to the police when requested.
Social Media
virtualflats.com uses social media to keep you informed about the latest trends and products. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. The use of these platforms is governed by their own terms of service, over which we have no control. If you send us a question via social media, we’ll save your message and account name to respond through the same channel, and we’ll delete this message after 3 months.
Inquiries and Complaints
When you contact us, we need certain information—including your name, email address, phone number, and other details required to resolve your issue or complaint. We’ll retain this information for 12 months after your inquiry or complaint is resolved, allowing us to better assist you if you need help in the future.
We analyze these interactions to understand the nature of problems, how our team addresses them, and to improve our services. This analysis is done anonymously.
Who We Share Your Data With
To deliver our services, we work with other organizations that may access your data:
- Cloud-based platforms, such as financial systems, our website, online store, camera surveillance tools, newsletter services, event registration systems, and email platforms.
- Organizations providing support and advice in areas like finance and automation.
- Delivery providers responsible for shipping purchases and handling returns. We have agreements with these organizations regarding data use and security—they only receive the data needed to perform their services and are prohibited from using it for other purposes.
Occasionally, we may be legally required to share your personal data with other entities (e.g., the police or tax authorities).
Security of Your Personal Data
We ensure your personal data is adequately protected. The systems and equipment we use are highly secure. Employees, temporary staff, and trainees are bound by confidentiality obligations and only access data necessary for their roles.
Your Privacy Rights
For instance, you can request to review, amend, or erase your data, or object to its use, by contacting us. To verify the request is from you, we may ask for identification. We’ll reply as promptly as possible, no later than 4 weeks.
You can also contact us with questions or concerns about how your data is processed. If we can’t reach a resolution, you have the right to file a complaint with the privacy regulator, the Office for Data Protection.
As stated on their website, virtualflats.com is not responsible for the processing of your personal data by the virtualflats.com brand or organizations selling virtualflats.com clothing in their stores.